1. Pricing information:
Any shipping is calculated at the checkout stage. When purchasing Steering Racks , Steering Pumps , Brake calipers , Drive Shafts and Steering Boxes please note surcharge is not included in the price you see and may be applied after you have purchased the item if in doubt please call us before ordering.
Delivery to UK locations includes a £6.50 Flat delivery charge.
Shipping to other European countries includes a Surcharge delivery charge and require payment by SWIFT/TRANSFER only.
Shipping to the US includes a delivery Surcharge charge and require payment by SWIFT/TRANSFER only.
Shipping to countries in the rest of the world includes a delivery surcharge and payment by SWIFT/TRANSFER only.
If the delivery charge does not cover the delivery costs we will notify you and you can cancel your order or pay the additional costs please see our Shipping Section on our Home page.
2. Order confirmation and order validation:
We will confirm your order either by e-mail or by telephone. Order confirmation is normally sent after we have validated credit/debit card details and received authorisation from the card issuers - Please note that this process can take up to 24 Hours.
3. Payment:
We accept payment by most major credit or debit cards including Visa, Mastercard, Switch, Solo and Delta cards. We are however unable to process orders placed using Electron or American Express cards. Payment will be debited to your account upon dispatch of your order. Please be aware that we only ship to the card registered address only and orders going to a third party will not be authorised. Alternatively if you are outside the UK the only method of Payment is SWIFT/TRANSFER only and goods will only be shipped once payment is verified please email us for the relevant information about postage to your country.
4. Delivery of goods:
We will endeavor to deliver your order to you within 3-5 working days, providing the goods are in stock (Unless a longer delivery period is clearly stated on the specific product page). If we are not able to meet this deadline, we will contact you within 5 days of receipt of your order to arrange an alternative delivery date. However, if this is not acceptable to you, we will offer you the choice of cancellation or a refund.
Please note that deliveries to N.Ireland, Isle of Man, Isles of Scilly, The Highlands and Islands of Scotland can take longer than 3-5 days to deliver - Please ask if express delivery is required.
For international deliveries
Standard delivery is a Delivered Duties Unpaid (DDU) shipping service. This means buyers won't pay duties and tax at checkout but WILL have to pay the carrier for duties and taxes on delivery in the destination country.
5. Complaints and queries:
We always try to offer a first-class level of service. If you are not happy with any aspect of our service or if you have any queries or comments then please let us know. You can contact us by e-mailing complaints@azcarparts.co.uk, telephone on 01924 369000 or write to:-
A to Z Motor Spares Wakefield Limited
UNIT 6 Lawefield Park
Lawefield Lane
Wakefield WF2 8ST.
6. Product information and product images:
Although we endeavor to provide you with the latest product information and to ensure that product images are identical to the items supplied, we cannot always guarantee that this will be the case. Product colours and styles can differ slightly from the published images.
7. Confidentiality of personal details:
Personal details are held confidentially. Please note that we never divulge personal details to any third party and any information supplied is used solely for the purpose originally intended. If you decide that you would like to leave our mailing list, please ask and we will remove all of your details.
8. Suitability of products:
Please note: It is your responsibility to ensure that the item that you have ordered is suitable for your car based on the information that we have published on our website. If you are in any doubt as to the suitability of any product for your vehicle then please contact us for further advice before ordering. We do not cover labour , hire or any type of consequential costs with any of the parts listed on our website .